Why Compass Max

Marketing

Compassmax maintains more than 80 fields of information on each customer, giving you an accurate and in-depth profile of your customer base. With a few keystrokes, you can locate inactive customers or new customers. You can also track customers on multiple criteria – including what they’ve spent and what services they’ve used.

TRACK CUSTOMER SALES
Track a customer’s year-to-date sales, number of visits and number of pieces as well as previous years’ sales, visits and pieces. Monitor customer sales over any time period (week, month, quarter, etc.). See sales breakdown of service type and percentage of business in each service in just one click. Generate mailings based on year to date sales cut-off, sales decrease in a type of service or top customers for any time period defined. Rate customers (gold, silver, platinum, etc.) based on sales levels reached.
UNUSED SERVICES
Tailor marketing materials to customers based on their history of type of service. (ex: "Who is giving me shirt business but not drycleaning"). Generate more revenue in a service not used.
"WE MISS YOU" MAILING
Determine who has not been in for a certain period of time and send them a “We miss you” mailing encouraging them to come back or create a listing of missed visits based on estimated frequency. Add more criteria with a year-to-date or prior-year sales cut-off.
CULTIVATE NEW CUSTOMERS
Generate a new customer listing and welcome them back with a direct mail campaign. Setup a "Welcome Coupon" in the coupon table and track the return/usage.
CUSTOMER DISCOUNTS
Offer automatic discounts to specific customers (institute a vip customer discount or a senior citizen discount). You can apply this discount to all items, or choose specific items in your price list on which your customer discounts will apply.
PROMOTIONS AND FREQUENT FABRICARE PROGRAMS
Institute a frequent fabricare program offering a coupon or credit on account against future cleaning services based on a points accumulation - or - offer coupon/credit or give-away promotions based on points accumulation or sales level reached (ex: sales level1 = dinner for two). See when promotions and frequent fabricare awards are issued, produce listings of awards given over a period of time.
CUSTOMER MAINTENANCE
Maintain a customer’s complete mailing address, including two searchable phone numbers. Keep separate track of a spouses name, work, and cell phone numbers. Keep track of customer preferences (such as starch, hangers or pre-authorized approval for repairs up to a certain dollar amount). Use reminders to collect incomplete address or email information over the counter. Use customer notes for additional preferences and handling instructions. Keep track of customer service issues and repeat issues over time. Use customer default store / route or sales code to organize mailings and listings.
MAILING OPTIONS
Produce postcards, mailing labels, and letters based on the criteria you select. Offers exports for use in popular software for mail merges such as Microsoft Word. Marketing can be sent via email or exported to a phone dialer system. Integrates with The Marketing Shop for statistical analysis reporting.
REFERRALS
Keep track of customer referrals. Maintain a table of retailers and retail sales reps for retailer referrals. Produce a listing of customers that were referred by another customer, retailer or specific retail sales rep.
USER DEFINED TRACKING FIELDS
Unlimited tracking fields can be setup for listings and mailings. Keep track of customer birthdays for birthday mailings, or customer attractions to see what is bringing new customers in. Organize customer lists in different categories or collect other information to help keep good customer relations.
CUSTOM SORT/QUERY TOOLS
Create your own custom lists and mailings! Compassmax offers custom query tools and customer sorts with unlimited sort and selection criteria. Define your own top customer qualifications. Save and recall common queries or custom marketing lists defined. Include virtually any customer field in a report or export file.
CUSTOMER REPORTING AND MARKETING TOOLS
Reporting tools available include: Custom Marketing Analysis, Customer Trend Analysis, Telemarketing Lists, New Customer Mailings, We Miss You Mailings, Service Type Comparison Lists, General Customer Sort Lists by Zip Code or by Last Name, Customer Lists by Charge Account, Bill Group Member Listing, Route Stop List, Incomplete Address Listing, Year To Date Sales Lists, VIP Cards, Mailing Labels, …and more!
  • Maineline News & Notes

  • Mainline Notes


  • June 1, 2009
  • Compassmax is proud to announce it’s new Assembly Assistant! Let the computer assemble the order for you! Some of the features of the Assembly Assistant include: Important notes and information display for garment inspection while you assemble, Running display of garments still missing on the current order, Define piece cut-off to auto-split and get assembly done faster, Bag single piece orders immediately, Easy color coded display for hang, remove/bag or error status. Contact us today for more information on the Assembly Assistant or for even more automated assembly options ask about one of our assembly conveyor business partners!* (*Metalprogetti, HMC Solutions, White Conveyors).

Customer Reviews

  • “Compass max consistently delivers the best product and service in the industry. With 15 stores, a central server, barcoding, and two assembly conveyors, Compass max made all of the necessary transitions effortless and quick for us. Their prices are fair and their 24/7 customer support gives us peace of mind that problems will be addressed and solved quickly.  When it comes to a computer system for the dry cleaning industry, there is only one choice – Compass Max.”

    David Coyle

    President, In The Bag, Inc.

  • I have been using Compass and Compassmax from maineline for over 20 years. It is incredible how my business has grown and evolved during this time period and Maineline has been able to keep ahead of our growth with technology. We rely on Compassmax to run our business and they do so flawlessly. They address every call with concern and they never try and blame an issue on third party providers. They go above and beyond supporting my network even though sometimes problems have been caused by equipment purchased elsewhere.
  • I have been using Compass and Compassmax software from Maineline for over 20 years. During this time, my business has grown and evolved in ways I never could have predicted two decades ago. Incredibly, Mainline has actually been able to stay ahead of the curve through their innovative and indispensable technology.
  • The Compass Max system has been a great investment for our company. It has provided the tools we need to more easily manage our multiple stores. We are now able to instantly generate information on any aspect of our business, be automatically informed of any potentially suspicious transactions as well as create and execute effective marketing campaigns. This can all be done from anywhere there is internet access. The wealth of information at our fingertips has enabled us to manage our business in a much more cost effective manner. Thanks to the Compass Max system, theft and the individuals responsible for it have been identified and eliminated from within our company. We are also able to Wow our customers with various marketing campaigns that Compass Max enables us to do.

    Bake Shaffer

  • My education and first five years of my career are in business software systems. In all that time I never encountered a software company with better customer care and dedication to delivering products bug free and ready to use.....I want royalties!

    Brian Butler