Compassmax Dry Cleaning Software

When evaluating software programs for drycleaners, there are four key elements to consider:

Service and Support

• We are proud of the reputation we’ve earned for providing superior service and support to our customers. Our references include satisfied customers from coast to coast throughout North America and around the world.


• Our experienced staff—which has grown steadily during our 25 plus years in business—can give knowledgeable answers to your questions. We can connect to your system, should the need arise. We offer on-site training, which is essential to get the maximum capabilities from your computer system. Our user group meetings are the largest in the industry with over 100 attendees at our last one alone held in Portland, ME. User group meetings are critical to helping us improve Compassmax from customer feedback and insure customers are using the system to be as profitable as they can be.


• Available support services include
  • International user group meetings.
  • 24-hour phone support/365 days a year.
  • On-site training.
  • Ongoing training and education available on-site or at our headquarters in Falmouth, Me. Our office is easily accessible flying into Portland, ME and we are only about 90 miles from Manchester, NH and Boston, MA.
  • Updates are available as we continually add new features and improved interfaces to Compassmax.
  • High-speed internet and e-mail support.
  • Toll free 1-800 support.
  • Large support staff with a customer service manager to manage and respond to any questions or issues that arise.
  • References: With the largest customer base in the industry, many of the most successful drycleaners in the world choose to use Compassmax.

Features

• Compassmax is feature rich, with hundreds of options to handle the needs of drycleaners of all sizes. Our customers range from a single user system to large chains that do 20 million plus in annual sales.


• As you read through the website you will see the extensive capabilities of Compassmax, including:
  • Tracks customer demographics such as a customer’s year to date and prior year sales, pieces and visits; first time in and last time in. Over 80 fields of customer data, notes, and profiles.
  • Customer service manager to track customer service issues and history.
  • Employee alerts.
  • High speed integrated credit and debit card processing.
  • Prints thermal invoices, garment tags, nylon tags. Uses preprinted heat seals and RFID chips to track and price garments.
  • Route management capabilities.
  • Accounts receivable with unlimited customer history.
  • Integrates smoothly with the leading auto-assembly conveyer companies.
  • Extensive reporting options to manage and analyze your business.
  • Quick access to important information with hotkeys.
  • Customizable main menu with user defined buttons and your logo.
  • Multi-store capabilities.
  • Custom query builder to design and save your own reports.
  • Reports can be uploaded into many formats such as a PDF file, Excel and Access.
  • Unlimited pricing options.
  • Operator mail/message system.
  • E-mail customers with personalized e-mails created in Compassmax.
  • Integrates with unattended pickup stations.
  • Uses gift cards and frequent fabricare programs to help increase sales and customer loyalty.
  • Easy to use marketing reports that can produce reports, mailing labels and creates an export file for Microsoft Word and phone calling software.
  • Hand held wireless devices for racking, inventory, routes, quick receipts and pickups, etc.
  • PPOH stations can be positioned throughout the plant to monitor presser’s productivity. Also can be used for other areas such at spotting, assembly, inspection or any other user definable area. This feature provides monitoring of pieces and accountability of employees from the front counter back to the pressing stations.
  • Most complete price list options of any system available today.
  • Handles prepays, refunds, credits, discounts and coupons.
  • On-screen production status to manage your production from one area.
  • Employee analysis reporting.
  • …and more!

Technology

• Compassmax is written in a state-of-the-art, 32-bit windows-based language, Progress. Progress, a powerful fourth generation database, claims to be utilized by 80% of the Fortune 100 companies! Progress allows Maineline Technology Group to:
  • Provide timely updates because it is easy to make changes to the programming code.
  • Gives you tremendous speed as you add stations or as your database grows.
  • Gives you ability to easily link your stores together on a Wide Area Network.
  • Take advantage of new technology such Intel Xeon processors, Windows Vista operating system and Windows 2003 and 2008 Server operating systems.
  • Utilizes built in protections against file corruption and data loss.
  • Maineline Technology group is continuously adding new features and uses the latest technology to protect your investment and to help ensure the long term growth of your business.
• Progress uses client/server and thin client architecture to speed information across the network. Because it is designed for large databases with multiple stations it can’t be out grown so your investment is protected.

Ease of Use

• Ease of use in a software program is essential for a drycleaner. In designing Compassmax, the primary focus was on providing screens that are simple and easy to follow requiring little effort on an employee’s part. That is one reason many of the largest drycleaners choose Compassmax, not just for the advanced features but also a new CSR can learn the basics in as little as 10 minutes.


• There are three types of interfaces with the program.


• Standard keyboard (the most popular method of operation)
  • Once a customer is entered, 99 percent of an employee’s keystrokes are on the numeric keypad, so all the employee’s options are in a small area. Working on a small, familiar keypad allows a short learning curve and fast and efficient invoicing. The screens use simple menus that are easy to read and understand. This is an ergonomic and cost effective solution as an employee’s hand rests comfortably on the keypad versus holding their arm in the air for long periods of time with a touch screen, which is a much more expensive monitor.
• Mouse (Point and click)
  • This option is also user friendly. It provides a familiar method of navigation through out the software. Some customers may choose to use the numeric keypad for counter operations and utilize the mouse-driven method for back office operations. With Compassmax you can even use a combination of the two if you prefer.
• Touch Screen
  • First popularized in the restaurant industry, touch screen provides you with the ability to select functions by touching a selection on the screen versus using a standard keyboard or mouse.
  • We put all three options in so you can do it your way, and have the most flexible and easy-to–use software for your needs. In 25 plus years we never had a person we couldn’t train. We promise to you, once your employee starts using it, they’ll wonder how they ever got along without Compassmax.